Transforming CX with Innovative Technology Solutions

Specializing in AI Powered CX Experience Orchestration, Contact Center, CRM & Helpdesk, and Enterprise Infrastructure Solutions.

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Who We Are?

ATSI is a specialist integrator with evolving and developing specialist know-how to meet the changing needs of our customers since 2003.

ATSI offers expertise in omni-channel CX solutions, voice & digital convergence technology and enterprise infrastructure.

Our focus is on solutions and/or services that provide tangible benefits and clear outcomes.

Our experienced teams are our most valuable assets.

Our customers are our best salespeople!

What we do

Our Services

CX Solutions

Omni-Channel Contact Center.

Digital Customer Service.

Artificial intelligence (AI) Customer service.

CRM & Helpdesk.

Development & Integration Services.

Enterprise Infrastructure

Point to Point Wireless.

Wi-Fi Solutions.

Surveillance Solutions.

Fiber Networks.

Carrier & Mobile Operator Solutions

Broadband Wireless Solutions.

Fiber and FTTH.

Our Products

Conversations Anywhere

Is a Genesys AppFoundry call recordings archive utility for Genesys Cloud. Locally installed application that is integrated with Genesys Cloud to download all agent recordings to either a local or cloud based SQL database..

Login with their Genesys Cloud credentials and roles.
Listen to any record.
Review, select and sort the recordings in the main archive window using “Username, Duration, ANI, DNIS, and Directions etc.”.
Filter and export.
Return to the Interaction Page in Genesys Cloud.
Admin users can manage the archival criteria including frequency, timing, auto-deletion etc..

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API Bridges

To simplify integration between Genesys users and Genesys Cloud by introducing a centralized API bridge. Acts as a middleware layer that receives, processes, and securely routes requests to Genesys Cloud.

Simplified API usage for clients.
Enhanced flexibility and customization.
Centralized logging, error handling, and security.
Easier integration for systems that can’t work directly with Genesys APIs.

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Get in Touch

Contact Information

Address: Building 112, Benafsig 3 Zone, New Cairo, Cairo, EG

Phone: +20 223085276

Email: info@atsint.com

LinkedIn: ATSI Egypt

We, at ATSI, provide cutting-edge solutions tailored to your needs, ensuring seamless integration and optimal performance.